What’s wrong with my computer?

[greenmonster]

I have an HP all-in-one windows desktop computer. I was reading an online article last night, heard a click, poof - nothing.

It won’t turn on now.

Ideas? There’s a computer repair shop in town and the guy is open tomorrow but WTF?

Can I get this repaired or is the computer toast?

 

[Abacinator]

The click you heard might have been a capacitor popping. If you're lucky it's just the power supply that's failed.

 

[cheez]

Do you have a multimeter? You can test the PSU to see if it's failed and order a replacement from HPE if so.

 

[Climber]

Agree with power supply.

Good luck.

 

[Blankpage]

Check timing belt, might have bounced a valve off a piston

 

[greenmonster]

yeah, it’s like someone pulled the plug out of the wall.
Weird

 

[Climber]

Is the socket still live?
Best case is you tripped a circuit in the outlet in your bathroom.

 

[cheez]

yeah, it’s like someone pulled the plug out of the wall.
Weird

You can call HPE Support and open a case and see if they have any other troubleshooting steps, and if not have them send you the appropriate PSU for the system. They can bill credit cards for replacement parts.

 

[Erbuck]

It's a feature from HP corporate. They are informing you that it is time to upgrade.

 

[Brokenlink]

Have you tried turning it off and on

 

[ST Guy]

Make sure you get power from whatever socket your computer is plugged into.

 

[Rtmac]

Call the neighbors and see if their power is out.

 

[dmfdmf]

HP AIO has no serviceable power supply inside. If AC power plugs straight into the back of the computer then verify that the wall plug or power strip it goes into is hot. Some power strips have a circuit breaker that can spurious trip if old.

If it has an external power supply (like a laptop) then get a voltmeter and test to see what, if anything, it is outputing. There should be a label on the power supply listing output volts and amps. If it stopped working or the output voltage is different/lower than the label then go to ebay and find a used one with the same voltage, same or higher amp rating and same connector size (internal and external dimension) or shop by model number of the original.

 

[greenmonster]

Sorry, I was busy with family stuff yesterday.

My computer is plugged in to the same power strip as my desk lamp and printer.
Those things are working fine so there’s power going to the computer.

There’s a computer repair place open today a few miles from where I live so I’ll take it there are see what he says.

I’m hoping it can be repaired vs buying a new one.
Since I have an extra keyboard, mouse and monitor my son suggested getting a mini computer.
I never heard of those but Best Buy sells them for a lot less than a full blown system.

The problem is none of my stuff is saved to the cloud so it would have to be pulled off the hard drive somehow.

To be continued…

 

[Melissa]

I wonder if there's a soft drive?
TY