Lucytriple
Wrrrench
- Joined
- Feb 15, 2017
- Location
- SF
- Moto(s)
- SV1000, F800GS, Beta XTrainer, CRF230
- Name
- Lucy
- BARF perks
- AMA #5057309
Here’s a little story I have to tell: nearly 6 months ago someone driving a rented Penske truck had an issue which resulted in multiple parked vehicles damaged, including my client’s motorcycle. Her motorcycle is beyond totaled, for sure.
The police report showed Penske‘s driver is at fault and Penske’s Automotive Department provides their own corporate insurance. It takes us days to find out who to contact to submit the damage estimate, and when we finally do, we hear nothing back. Every two days we make a round of emails and phone calls, I find out the names of their chain of command and add them to the rotation. Months went by without a peep from them. We went to their Instagram page and made a few comments, which were immediately deleted, in fact, my client got herself blocked. But the social media blast provoked a response. Several people called me and said so sorry, they would handle this right away!
Then four more months went by. My client contacted a lawyer and they sent several communications and a demand letter. . .crickets.
I made a few more Instagram posts today, and will see what comes of it, but we’re thinking all she has left is small claims court. Any ideas?
Also, Penske sux.
The police report showed Penske‘s driver is at fault and Penske’s Automotive Department provides their own corporate insurance. It takes us days to find out who to contact to submit the damage estimate, and when we finally do, we hear nothing back. Every two days we make a round of emails and phone calls, I find out the names of their chain of command and add them to the rotation. Months went by without a peep from them. We went to their Instagram page and made a few comments, which were immediately deleted, in fact, my client got herself blocked. But the social media blast provoked a response. Several people called me and said so sorry, they would handle this right away!
Then four more months went by. My client contacted a lawyer and they sent several communications and a demand letter. . .crickets.
I made a few more Instagram posts today, and will see what comes of it, but we’re thinking all she has left is small claims court. Any ideas?
Also, Penske sux.