I called Cycle Gear Pacheco on Saturday, 12/20, and spoke to a service rep. I had a few questions about the cost of tire changes and I wanted to put a rear tire on hold. He and I spoke about the cost of changing the tire, it was a little more depending on if I bought the tire from them. I said I already had the front tire, but needed a rear so he put the rear tire on hold for me. I told him I would be coming in the next day, today, 12/21, and would have them both done, one at the cheaper cost, one at the higher cost since I had the tire already. He said just to walk back to the area with my wheels when I came in and everything was good to go.
Then comes today. I spend my morning getting the wheels off of my bike. I drive 23 miles to cycle gear. Since I couldn't carry both the front wheel, rear wheel, and new front tire at once, I brought in the front tire and front wheel first.
I walk towards the back as directed by the guy on the phone and was met with a man who immediately and smugly says "I hope you didn't plan on having those tires done for at least 2 days", as he leans against the shelf he had been leaning against since the moment I walked in, chatting with the guy who was kneeling down restocking the shelf..I was pretty shocked at by his immediate aggressive comment and just kinda said "what?, dumbfounded. I was confused. I have spent my entire morning and had my weekend planned around this. I said I had an arrangement to have them done. He proceeds to explain how busy they are during the holidays and that "Iv'e got 9 tires sitting in the back waiting to get done".
At this point I was infuriated by his attitude, treating me like I was an idiot who can be spoken to as if I had it coming. All the while as he leans against this shelf, when he said how many tires he has waiting to get done I tell him that "maybe he should get to work then", completely fed up.
I decide I don't want the rear tire he put aside. I wanted to talk to the manager. The manager then comes and wants to discuss the issue right in the entry/checkout area. Says she heard the whole thing from the back area and if I had only been nice to the service rep she MIGHT have been able to accommodate me in having my tires changed. Ok, so you're saying you CAN actually do this, as had been agreed, but because I didn't allow myself to be verbally berated by your employee I am out of luck here.
So she gives me her bosses number after telling me she doesn't want to deal with me anymore. But before she can do that she needs to help 2 customers and answer the phone once before she has time to write a phone number she knew off the top of her head on a post-it.
Never going to cycle gear again, customer since 2005 at least.. Don't know if I can go on the ride I had planned tomorrow. Thanks cycle gear Pacheco!
Then comes today. I spend my morning getting the wheels off of my bike. I drive 23 miles to cycle gear. Since I couldn't carry both the front wheel, rear wheel, and new front tire at once, I brought in the front tire and front wheel first.
I walk towards the back as directed by the guy on the phone and was met with a man who immediately and smugly says "I hope you didn't plan on having those tires done for at least 2 days", as he leans against the shelf he had been leaning against since the moment I walked in, chatting with the guy who was kneeling down restocking the shelf..I was pretty shocked at by his immediate aggressive comment and just kinda said "what?, dumbfounded. I was confused. I have spent my entire morning and had my weekend planned around this. I said I had an arrangement to have them done. He proceeds to explain how busy they are during the holidays and that "Iv'e got 9 tires sitting in the back waiting to get done".
At this point I was infuriated by his attitude, treating me like I was an idiot who can be spoken to as if I had it coming. All the while as he leans against this shelf, when he said how many tires he has waiting to get done I tell him that "maybe he should get to work then", completely fed up.
I decide I don't want the rear tire he put aside. I wanted to talk to the manager. The manager then comes and wants to discuss the issue right in the entry/checkout area. Says she heard the whole thing from the back area and if I had only been nice to the service rep she MIGHT have been able to accommodate me in having my tires changed. Ok, so you're saying you CAN actually do this, as had been agreed, but because I didn't allow myself to be verbally berated by your employee I am out of luck here.
So she gives me her bosses number after telling me she doesn't want to deal with me anymore. But before she can do that she needs to help 2 customers and answer the phone once before she has time to write a phone number she knew off the top of her head on a post-it.
Never going to cycle gear again, customer since 2005 at least.. Don't know if I can go on the ride I had planned tomorrow. Thanks cycle gear Pacheco!
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