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Advice Needed: Ducati Hypermotard Problems

Sounds like both side finally have their version of the story... and seems like Hattar on top of it and took care of the it well. My apology for the word choice - and Hattar has a very busy service department, and it is not easy to speak with some key people directly on the phone. OP, please keep us update if there is any future issue. I have owned 3 Duc and never have this happen to me before...

...It has nothing to do with us being sluggish..
 
Brad's version of the story is totally correct, and we feel for him. I just wanted to state our intentions and let people know that we were on top of it the entire time.
 
Says a lot about Hattar being willing to show up on this board and explain the situation from his side. Not many dealers would put themselves on the line like that.
 
With a product such as Ducati it is imperative that customer service remains impeccable
Why did this repair take over 30 days this occurance?
Did Hattar offer to get the DNA rep involved?
Were you advised that there was an issue seeking coverage?
Were you advised that there is a remedy being offered for this problem?
Did DNA make any attempt to contact you regarding the issue?

You still have a strong case. It appears that the dealer is doing what they can; however, DNA needs to contact you regarding this issue. If they repaired with same fix YOU WILL BREAK AGAIN.
 
With a product such as Ducati it is imperative that customer service remains impeccable
Why did this repair take over 30 days this occurance?
Did Hattar offer to get the DNA rep involved?
Were you advised that there was an issue seeking coverage?
Were you advised that there is a remedy being offered for this problem?
Did DNA make any attempt to contact you regarding the issue?

You still have a strong case. It appears that the dealer is doing what they can; however, DNA needs to contact you regarding this issue. If they repaired with same fix YOU WILL BREAK AGAIN.



Great to hear from Hattar, and great to hear you got your bike back :teeth I'll be hitting you up for some more Skaggs action in the near future.

+1 for if repaired w/ same fix it'll break again though...I've worked as a mechanic for 6 years and had some issues with things repeatedly breaking like that. Wish I knew more about bike trannies in this case though :(
 
DNA will help but it's all behind the scenes. Ask the dealer, why they can't fix the problem in a timely matter, then tell them you are thinking about a lemon law claim and at the very least you want the warranty extended to cover your lost riding time. Being too busy is a weak excuse for not fixing it right the first time.

Thanx, Russ

Sometimes dealers have no option other than to fix it imporperly......when a part of a bike in inherintly weak they can only fix it with the inferior parts that mfg. is sending them to repair it under warranty. If no update or recall has been issued (see...recall's aren't always bad:thumbup) then they are just replacing the broken parts with the same crap that broke the first time. The mfg is telling the dealer what to do and how to fix it......if you want to pay out of your pocket then they can install the "fix" and be done with it. This sucks....and it seems like the dealer is probably getting frustrated with these issues also, no excuse for them to make you feel like you are being pushed aside....but lots of times it is not as easy for the dealer to do what the customer wants....especially for free under warranty....the mfg is controling that fix:thumbup
 
Sometimes dealers have no option other than to fix it imporperly......when a part of a bike in inherintly weak they can only fix it with the inferior parts that mfg. is sending them to repair it under warranty. If no update or recall has been issued (see...recall's aren't always bad:thumbup) then they are just replacing the broken parts with the same crap that broke the first time. The mfg is telling the dealer what to do and how to fix it......if you want to pay out of your pocket then they can install the "fix" and be done with it. This sucks....and it seems like the dealer is probably getting frustrated with these issues also, no excuse for them to make you feel like you are being pushed aside....but lots of times it is not as easy for the dealer to do what the customer wants....especially for free under warranty....the mfg is controling that fix:thumbup

Which is why we're all waiting with baited breath for a response from DNA :ride
 
Sometimes dealers have no option other than to fix it imporperly......when a part of a bike in inherintly weak they can only fix it with the inferior parts that mfg. is sending them to repair it under warranty. If no update or recall has been issued (see...recall's aren't always bad:thumbup) then they are just replacing the broken parts with the same crap that broke the first time. The mfg is telling the dealer what to do and how to fix it......if you want to pay out of your pocket then they can install the "fix" and be done with it. This sucks....and it seems like the dealer is probably getting frustrated with these issues also, no excuse for them to make you feel like you are being pushed aside....but lots of times it is not as easy for the dealer to do what the customer wants....especially for free under warranty....the mfg is controling that fix:thumbup

This exactly, and then when the customer's frustration outweighs his sense of decorum and he finally blows his fury at the "factory" in this case DNA it has been my experience that the "factory" suddenly steps up to the plate and leaves the dealer eating crow.
The very fact that the dealer principle in this case is posting on this board raises my opinion of that dealership highly.

Keep pushing DNA and stay on good terms with your dealer if you can.
 
Which is why we're all waiting with baited breath for a response from DNA :ride

Yeah....sorry.....that little nugget of wisdom entered my skull while I was reading/responding to Russ' post.....hadn't read the rest of the thread yet.....
 
I thought some folks said this spring weakness is a known issue,
yet Hattar didn't mention it and is sticking to suspicion about the
OP's shifting habits. So why is Hattar being congratulated?
I'm thinking they would have been further ahead by not commenting.

I would feel sick if this kind of thing happened to me. I would
push for a buy-back and then I would run to another brand. Hattar
could probably give you a great deal on a Moto Guzzi. They don't
break.
 
This is a somewhat common problem. It's not your shifting. Mine has been fine(knocks on wood) and I don't "pussyfoot" it. I'm pretty sure it is a matter of getting the clearances on the spring correct during the install. Here are a couple of posts, not Hyper specific but relevant.

A post on SMJ by KTM560SMR...
FWIW We had a 1098 in today with 720 miles that had a broken spring on the articulating shift arm, same as yours. The spring broke because the shift arm was mal-adjusted from the factory. When the shift arm is out of adjustment, the spring can actually contact the timing gear on the crankshaft on downshifts, ultimately wearing through and breaking the spring. Putting a new spring without adjusting the arm correctly will not correct the problem, obviously. There is a special tool that fits on the end of the shift drum, WITH THE TRANNY PLACED IN SECOND GEAR, you align the marking-line in the arm up with the end of the tool. Then you can check your work by temporarily fitting the shift linkage with the alternator cover still off, and pressing down (simulating downshift), there should be approx 4-6mm clearance between the spring and the crank gear. That should cure the problem, as that gearbox is essentially the same gearbox they have used with great success for 20+ years now, they have been BULLETPROOF! I suppose you COULD have an internal issue, but I would be VERY SURPRISED!!!!!! Keep us informed...


And another post from KTM560SMR...


Yes, I am a tech at a dealer in New York. I was bitten by "Ducati passion" in 1991, bought my 1st in 93 (888) and have owned/serviced/raced them ever since. I actually get to fly to Bologna in two weeks for a week for training on the DesmosediciRR streetbike that is being released shortly-tough job right?
Anyways, I'm sure you have a strong dealer and the bike is in good hands, I only brought it up because it might not occur to a guy that the gear selector would contact the crank timing gear. It is the same gear selector arm they have used since FOREVER- 851/888/748/9X6/Monster/Supersport/Multi etc etc... , but the timing gear is changed and is much larger (stronger for all the extra HP these things make now) and so I think the fine adjustment on that arm is more critical than it used to be. Any tech who has adjusted more than 5 or 10 on say a 916 or whatever could do one by eye without the tool, you simply want to achieve equal travel for and aft in 2nd/3rd gear, and a mm one way or the other may not effect shift quality. But with the reduced clearance on the new models, I think we all need to dust off the special tool because the tolerance is much tighter, I suppose.And even then we need to take the extra step to check the clearance with the gear, and maybe "cheat" the other way if necessary to assure clearance with the gear????? Because keep in mind, the Motard riding style of stomping downshift late on corner entry is not the same as the finesse you might apply to a 996 pedal...Best of luck with it, I'm sure your dealer and area tech rep will get it figured out shortly, Ducati has great service personel, and you will enjoy your bike again for many 1000s of miles
__________________
And a link to a thread about the problem. http://www.ducati.ms/forums/showthread.php?t=43425&highlight=stuck+shifter
Hope it works out for everyone involved.Keep us posted...I love my Hyper.:party
 
Last edited:
You need to re-read the thread.

I thought some folks said this spring weakness is a known issue,
yet Hattar didn't mention it and is sticking to suspicion about the
OP's shifting habits. So why is Hattar being congratulated?
I'm thinking they would have been further ahead by not commenting.

I would feel sick if this kind of thing happened to me. I would
push for a buy-back and then I would run to another brand. Hattar
could probably give you a great deal on a Moto Guzzi. They don't
break.
 
Log it on the NHTSA database. If there are enough complaints on a faulty design, Ducati will be required to step up.


Wrong. They aren't required to do anything, and the NHTSA isn't an arbitrator. Aprilia had hundreds of SXV motors blow up under normal operating conditions and they just told the owners to sue 'em because they were out of money for repairs on that unit.

OP: My Hyper did the exact same thing and DNA took care of it, eventually. They just replaced it with the same defective part, and won't acknowledge that there is a problem. They say the reason this happens is because of the upright nature of the bike, and so much downward pressure can be placed on the shift lever. I say BS. Fix-the-problem.
 
This is a KNOWN issue on the HyperMotard. That doesn't necessarily mean any of the following:

1) Ducati acknowledges the issue
2) Ducati lets the dealers know about it
3) The dealers would do anything about it
4) Ducati has a true fix for the problem.

Us motorcyclists we are a whiny lot, and the manufacturers and dealers aren't working with 30% margin on these bikes. Motorcycles are small batch products with quirks and flaws.
 
I thought some folks said this spring weakness is a known issue,
yet Hattar didn't mention it and is sticking to suspicion about the
OP's shifting habits.

I've never heard of this. It could be that some people are talking out of their ass which is pretty common in Ducati threads.

The HM uses the same motor that's been used in Monsters, Multistradas and Supersports for almost 10 years and the lower end is really pretty much the same as the 900cc mill used in Monsters and Supersports since the early 90s and they're an outstanding reliable motor.

So why is the OPs bike having problems? I don't know but I agree with Hatter... the second time something unusual breaks, I want to look real hard for an underlying reason.
 
I've never heard of this. It could be that some people are talking out of their ass which is pretty common in Ducati threads.

The HM uses the same motor that's been used in Monsters, Multistradas and Supersports for almost 10 years and the lower end is really pretty much the same as the 900cc mill used in Monsters and Supersports since the early 90s and they're an outstanding reliable motor.

So why is the OPs bike having problems? I don't know but I agree with Hatter... the second time something unusual breaks, I want to look real hard for an underlying reason.

This is why I think it may be an adjustment/clearance problem. When it happen to someone, it is not uncommon for it to happen to them again. I don't know how the adjustment is made, but if the spring is being contacted by a spinning gear, the spring will lose. If the dealer is just replacing the broken spring without checking the clearances, it would explain why some guys bikes seem to be plagued with this premature failure while others have no problems whatsoever.
 
His is not the clearance or any adjustment issue. We've actually measured the clearance on the stop plate tabs and the engagement point at the shift drum. Of course we adjusted it back to spec. We even compared it to the notes of the first time this happened when we did the same thing. Question is of course, why this thing keeps moving out of spec.


This is why I think it may be an adjustment/clearance problem. When it happen to someone, it is not uncommon for it to happen to them again. I don't know how the adjustment is made, but if the spring is being contacted by a spinning gear, the spring will lose. If the dealer is just replacing the broken spring without checking the clearances, it would explain why some guys bikes seem to be plagued with this premature failure while others have no problems whatsoever.
 
All,

It has been a week, and still no response from Ducati North America. I left multiple voicemails. I just completed the customer service form on the web, let's see where that gets me.

FYI: Other than Hattar being a very busy shop, they have been nothing but polite and professional along this unfortunate journey.

-Brad
 
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