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Automotive Service Problem?

Grissom

Grissom

....................
Joined
Jan 9, 2006
Location
NorCal
Moto(s)
Two Wheelers
One of my trucks has only been GM dealer serviced for the last 17 years. The small family dealer closed this year and and I tried one of large dealerships but was not really impressed especially after my recent visit

A friend highly recommended a independent shop which has fantastic reviews and their price was half of the cost of the dealer cost for the recommended brake work

The independent changed the rotors and pads plus replaced the brake fluid

Today I popped the hood to add windshield washer fluid and see the brake reservoir cap like this

It’s been like this since the shop did the work which is about a few weeks

It probably needs to have its brake fluid replaced since the cap wasn’t properly installed
 

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Just put the cap back on. Then find another shop to do work on your truck.

For my JCW Mini, I use BR Racing in Los Gatos. Top quality work at less than dealer prices.
 
Half the price of service in the stealership?

If the brakes performed correctly I'd just put the cap on but make sure to overview any future work. Heck, the overview after the work should be protocol.

You'd check work done on your bike's brakes, right?
 
Let the shop know. Employers are having difficulty hiring responsible help. Have the picture in hand or send via email.

I've had some candid discussions with those in authority, hamburger slingers to postmaster. They need the input.

Some of the best relationships begin with establishing just this kind of rapport.
 
Damn, a human made a mistake. I guess the capping machine was out of service and they had to use a human to perform the task.
Put the cap back on, call the service writer and let them know what happened so they can counsel the tech and worry about something more important.
 
I would at least suck out the fluid in the reservoir and replace it with fresh to offset the moisture that has been absorbed.
 
It's hard to find help that's capable of turning a cap these days.
 
Rtmac said:
It's hard to find help that's capable of turning a cap these days.
Click to expand...
You just nailed one of the hardest parts of my job when I was a dealership service manager.
I had a few guys that could consistently R&R a transmission, go completely through it, and road test it...and 2 hours faster than "book" time. It would shift perfectly and never leak a drop, but...
...they'd do something stupid like leave the reverse lamps disconnected.
That one small oversight destroyed any confidence the customer had in any of the work we did, regardless of how perfect it may have been.

From a former service manager's perspective: I'd let the shop know what happened and ask for the fluid to be swapped out at the most.
The shop needs to know about it for their own QC, but unless you make it through each work day mistake free, I'd drop it from there.
 
Jeff nailed it. We're all humans and we all make mistakes. How a business handles these mistakes is a reflection of their integrity.
 
gixxerjeff said:
You just nailed one of the hardest parts of my job when I was a dealership service manager.
I had a few guys that could consistently R&R a transmission, go completely through it, and road test it...and 2 hours faster than "book" time. It would shift perfectly and never leak a drop, but...
...they'd do something stupid like leave the reverse lamps disconnected.
That one small oversight destroyed any confidence the customer had in any of the work we did, regardless of how perfect it may have been.

From a former service manager's perspective: I'd let the shop know what happened and ask for the fluid to be swapped out at the most.
The shop needs to know about it for their own QC, but unless you make it through each work day mistake free, I'd drop it from there.
Click to expand...
This was the bane of my existence for many years! "Oh, you forgot to reset the oil life indicator on that major service? No big deal... except now they're wondering what else you didn't do." :facepalm
 
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I stopped by there last Monday and he apologized but said there would be no problem with it and just screwed the cap on properly
 
Rtmac said:
This was the bane of my existence for many years! "Oh, you forgot to reset the oil life indicator on that major service? No big deal... except now their wondering what else you didn't do." :facepalm
Click to expand...
So I brought the truck to the Independent shop for brake work after having the oil changed at the Chevy dealer the week before

The independent says do you want us to change the oil as it is at 5% - I said I had the dealer do it the prior week, so they reset it
 
NorCalBusa said:
Think that through a bit. If you (or her) crash and get hurt very seriously, you may not be able to find, deploy your cell phone if it is still working. Being able to tap a button and call 911 without even taking the helmet off would be beneficial. I'm with you on group rides everyone yaking away the whole damn ride- but you can dial that down or out I'd think.
Click to expand...

Grissom said:
I stopped by there last Monday and he apologized but said there would be no problem with it and just screwed the cap on properly
Click to expand...
You drove with the cap off? Insane.
 
My claim to fame was as a fixer... of customers, not cars. I made a lot of really good, long term customers by the way I handled the come backs. But I wouldn't recommend it as a business plan. :laughing
 
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