Bad dealings with customer support for Cardo

[HaisseM]

If Cardo really gave a shit, they would have yanked their product from Powersports (Assuming they really cared about this no Ebay/Amazon sales thing) the first time this happened, and as good businesspeople, (businesspoisons?) they would have still honored their warranty.

Might want to read more through the thread before you respond. Sounds like it was an accident on the part of powrsport and they are making it right.

Has anyone checked to see if powersport has removed their amazon listing from their cardo products? That would be a tall tell sign if they actually did this by accident.

I think the next phase of this thread should be what happens next. Does powersport learn more about the contracts they enter and follow the rules or do they continue to sell these products through Amazon? If powersport continues to break the rules, does cardo drop them as an authorized seller (legally i wonder how long that would take) or turn a blind eye. Curious minds want to know

 

[revnort]

Or maybe Cardo drops this ridiculous policy, treats their customers as they should and actually stands behind their product.

 

[HaisseM]

Or maybe Cardo drops this ridiculous policy, treats their customers as they should and actually stands behind their product.

Its far from a ridiculous policy, based on the shit people pull nowadays they are removing themselves from liability in my opinion. Why are you so stuck on covering for powersport? It was even shown that arai does this exact same thing. I wouldnt be suprised if more manufactures did it also.

 

[rodr]

Sounds like we're all saying the same things over and over again. I'm done here.

 

[Stormdragon]

Might want to read more through the thread before you respond.

I did.
And it's your responses saying Powersports is the sole business responsible in all this that drove me to make my comment.

In other words: I do not agree with your viewpoint on the matter.

 

[HaisseM]

I did.
And it's your responses saying Powersports is the sole business responsible in all this that drove me to make my comment.

In other words: I do not agree with your viewpoint on the matter.

Fair enough, but you do know i'm right though

 

[DReg350]

Long read. Lots of opinions. My conclusion: Cardo is off my purchase list.

 

[Carlo_Guzzi]

http://www.amazon.com/Scala-Rider-P...&ie=UTF8&qid=1360602205&sr=1-3&keywords=cardo

Proof is in the pudding. How much longer will the Cardo stuff be for sale by Powersports on Amazon? Who else will Powersports screw now that they know about their issue with Amazon and Cardo?

 

[slowpoke]

What's the latest?

 

[originalsturge]

step one get full refund
step two use refunded money to buy a better system from someone you know face to face and will be there if an issue arises again.
step three ????

 

[Ozymandias]

I agree completely.....

It really sucks that you had the issue in the first place (blown speaker), but it looks like your beef should be with Powersports! Even if they are "Authorized", they went out on a limb when they sold it to you via Amazon. In my opinion Cardo should be looking to remove them as an authorized dealer for doing so!

[...snip...]

Arai would be telling you the same exact thing if it was their product in this situation.

Honestly, that doesn't fly. A helmet needs to be fitted (unless you already know your size) and a communication system does not so there really isn't a "valid" reason for not warranting products sold online unless you just want to protect your brick and motor dealers. Ultimately, that won't work either because the word is getting out about their shitty CS so their sales will end up going down. I personally won't buy one now regardless of who or where I can pick one up.

Like Revnort has been saying it's B.S. that should be put on his head. He bought a product in good faith and all he wants is his purchased unit to function. Most warranties I've ever had to deal with go direct to the manufacturer so I would have done the same thing here.

If Cardo really gave a shit, they would have yanked their product from Powersports (Assuming they really cared about this no Ebay/Amazon sales thing) the first time this happened, and as good businesspeople, (businesspoisons?) they would have still honored their warranty.

Yeah, that's kind of what I'm thinking as well. I mean, no matter what the end result is Cardo's name is on the product and doing this is fostering a poor customer service experience and expectancy with their brand. When I buy something I certainly don't want it to break but if it does, I just ask to be treated as a paying customer and the problem fixed. Nothing more, nothing less. They certainly don't need to kiss my ass, just "here's and RMA# send us the broken piece and we'll replace it". Happy customer... imagine that.

Oh, and for the record, I wouldn't hold back on shitty reviews. But then I speak loudly for both positive and negative experiences.