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BESTBUY - Who can I contact for a complaint? Supervior harassing worker

Anti-Hero said:
This is supernatural!

If this was the Bestbuy at Oakridge Mall, you should have taken him out in the parking lot and slammed him on the hood of a car and beat his face in. You would only have spent the weekend in jail, but the charges would have been dropped.
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exactly what I was thinking :laughing
 
wazzuFreddo said:
$5 says this whole thing never happened :twofinger
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This. But even if by some slim chance there's any truth to the story...

captain_save_a_hoe_t_shirt-p2359504.jpg
 
The proper way to handle that situation, regardless of whether it actually occurred or not, is to cell phone video it and post it to YouTube.
 
don't believe the story but it's probably not an uncommon scenario.
 
imurdaddy415 said:
I went into a bestbuy today to buy a few random items, nothing too expensive or big. I was walking around the entertainment section when I heard a few employee's (male) calling another employee (female) a whore, slut, idiot, etc. She starting breaking down and crying. She walked off and I approached her to she WTF was going. She told me she was new and that one of the guys harassing her was her supervisor, and that he started calling her names because allegedly she wouldn't ever "go out to lunch" with him. I asked her why she didn't complain to corporate and she told me "I need this job to pay for school." Once he started name calling the others joined in. Normally I wouldn't even get involved, but this girl couldn't have been more than 20 years old and the a supervisor was at least in his mid-thirties. On my way out of the store I saw a worker taking a break and asked her what the deal with their supervisor was, she gave me a story of how he is a pig and tries to sleep with ever girl there and a whole other mess of issues. It's pretty upsetting that workers can speak so freely about the problem but no one does anything.

I felt extremely uncomfortable that someone was being treated so poorly in their work environment and couldn't get the courage to take proper action for fear of being fired. I by no means want to get the person involved, but I did catch the supervisors name and want to write a letter or contact the higher-ups to bring this issue up and get it resolved. How should I go upon doing this? I didn't bring it up at the store simply because it wouldn't have gone anywhere with the male workers having each other's backs. Any help would be useful. I normally would walk away, but this really struck a nerve.

Please no - was she/he hot or any other of that other barf perv stuff.

Thanks
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Write a letter - an actual letter with pen and paper - and mail it to the district supervisor for Northern California. Note the name of the store supervisor and tell him what you observed, that it made you uncomfortable as a Best Buy customer and that you don't intend to shop at Best Buy anymore because of what happened.
 
Traq said:
The proper way to handle that situation, regardless of whether it actually occurred or not, is to cell phone video it and post it to YouTube.
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+1, no video it never happened .

but in any case , time and store #


Contact Information

Customer Service, Web Site, Store and General/Corporate Inquiries
Best Buy Corporate Customer Care
P.O. Box 9312
Minneapolis , MN 55440
1-888-BEST BUY (1-888-237-8289)

Media Inquiries
Best Buy Public Relations Department
Email: NewsCenter@bestbuy.com
Phone: 612-292-NEWS (6397)
After Hours Pager: 612-618-6703

7601 Penn Ave. South
Richfield, MN
55423
United States (Map)
Phone: 612-291-1000
Fax: 612-292-4001
Rankings

* #316 in FT Global 500
* #56 in FORTUNE 500
* S&P 500

more info
 
cardinal03 said:
Write a letter - an actual letter with pen and paper - and mail it to the district supervisor for Northern California. Note the name of the store supervisor and tell him what you observed, that it made you uncomfortable as a Best Buy customer and that you don't intend to shop at Best Buy anymore because of what happened.
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Never do this.

Couple of notes:

Retail districts are smaller...usually several to maybe a dozen or two stores. He needs to figure out exactly which DM to talk to, which is why I said get the store #.

Never, ever, say you don't intend to be a customer again.

There's no incentive to make you happy if you swear you're not coming back. Letters like that may get a token response but you won't get the outcome you're looking for because they will have written you off as a customer.

The way to do this correctly, when interacting with any sort of customer service is:

"I've been a very happy customer for a very long period of time...yadda...but this really made me uncomfortable, and I'd like for this situation to be resolved so I can feel comfortable shopping in your store."

:thumbup
 
Sneak into the employee restrooms and upperdecker the toilets
 
seprate restrooms or not, my solution to the problem remains the same :p
 
They use the high pressure public restroom toilets, you can't upper decker them, saran wrap sure...
 
Marlowe said:
Never do this.

Couple of notes:

Retail districts are smaller...usually several to maybe a dozen or two stores. He needs to figure out exactly which DM to talk to, which is why I said get the store #.

Never, ever, say you don't intend to be a customer again.

There's no incentive to make you happy if you swear you're not coming back. Letters like that may get a token response but you won't get the outcome you're looking for because they will have written you off as a customer.

The way to do this correctly, when interacting with any sort of customer service is:

"I've been a very happy customer for a very long period of time...yadda...but this really made me uncomfortable, and I'd like for this situation to be resolved so I can feel comfortable shopping in your store."

:thumbup
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I think they'd respond (not to him, but to the situation) not because they care about keeping him as a customer, because they care about the sexual harassment lawsuit.
 
Sure sure, but I always try to toss a carrot in there for them.

My experience working retail in high school was that customers that came in, or wrote in, all pissed off, and apparently inconsolable, would be treated fairly and politely, but would not get the sort of detailed, generous response they might get if they threw a carrot in. They might get a canned reply and a gift certificate or card. The customer that took the time to throw that carrot in, would probably get a real reply, more internal escalation, and if some sort of rebate was appropriate, a larger gift certificate or card... even if they had the same issue.

Better to appear on the fence than lost to them, as a customer. Sure, he's not upset about pricing, or a DOA item, or similar situation, and this is much more serious, but a little honey goes a long way.

The better attitude you have in your letter, the better attitude the person reading it will have as well.

Anyway, I'm pretty good at writing nasty letters and getting what I want, but I haven't forgotten those lessons. I don't get really mean with people unless they are blowing me off or have otherwise earned it.
 
It's always best to find the 'leverage' point, if you want to effect change.

Probably the best way to 'make a difference' in this, is to walk up to her while this kind of crap is going on and hand her a folded paper and tell her that on that paper is the number of a good Workplace Harassment lawyer who would probably be quite happy to listen to what she's going through at work. That should scare the living shit out of the abusive employees.
 
:rofl

No.

She can resolve this, just by speaking to the right people. Or the OP can, by speaking to the right people.

Legal threats rarely get anywhere, and just undermine her case later, were she to file.
 
Marlowe said:
:rofl

No.

She can resolve this, just by speaking to the right people. Or the OP can, by speaking to the right people.

Legal threats rarely get anywhere, and just undermine her case later, were she to file.
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It wouldn't be her making a legal threat, she'd just be handed a piece of paper.

But, handing the piece of paper to her and making the statement should have the chilling effect of spraying water on fighting dogs.
 
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