Having an appointment doesn't save more than 5-10 minutes. You get assigned your queue number faster than waiting in the regular line to get a number. But you end up in the same queue as everyone else.
My theory on the awesomeness of Goleta DMV is that most of the people who "live" near it are actually residents of somewhere else. I think that only 20 legal residents of Goleta have a drivers license and have a reason to go to the DMV.
I used to live in Santa Barbara and would drive the extra 10-minutes to go to the Goleta DMV instead of the Santa Barbara one. Lines were much shorter. My last experience there 2-months ago wasn't too good as I went there TWICE to try and register a CBR I just bought. The 1st time, they said I needed blah-blah form from previous owner. I got that via snail-mail, went back and got further in the system, then it spat out I needed TWO
OTHER forms. I guess it's one of those mazes where they can't tell you all the steps along the way, just what the next one is.
Then I moved up here and went to San Jose DMV with yet more paperwork from the previous and previous-previous owner. The line was horrible, just to get a number would've taken 30-minutes and probably another 45-60 minute wait. There were people on the sidewalk and parking lot! So I went to Santa Teresa office, same story.
Then I hit pay-dirt at the Los Gatos office! The line to get a number was short, maybe 4-5 people and the guy was cranking out the stubs like crazy. They also have 22+ stations to move people through and they were calling numbers every 15-seconds! I was probably 30-40 down the queue and only had to wait about 10-minutes.
There was of course another snafu with the paperwork! The girl behind the counter bent over backwards to get my bike registered! I swear she was a gymnast that could put her head between her knees backwards. She asked me if I had any other paperwork and I said, "no". So she went through the maze, filled out forms, printed out paperwork, copied those to yet more forms. She must have filled out at least 9 forms from various printouts the computer spat out and hand-written them into the next stage. After 35-minutes of this madness, I moved over to the next line and got my plates!
I was amazed, the whole process at Los Gatos took less time than the other 3 visits and more got done! I filled out one of those feedback cards and gave the girl highest scores! I suspect it has a lot to do with the filthy-rich folks who live in Los Gatos and Saratoga. They can make quite a stink if they don't get their way and they have the political connections. The DMV staff probably have instructions to do everything possible to make them happy.