MC BumSlap
Big Belly Bum Scud
Went to the Apple Store last night. I have a Late 2008 Macbook (Aluminum) with the removable battery. It's had a swollen battery for two years now. Took the battery to the Apple store and asked them about it. It's obviously way out of warranty.
The genius guy gave me some line about how that's a "feature" of this particular battery where it swells up to let people know it's time to replace it. Never heard of it before. Pretty much called BS on the whole thing. Told them I believe this is a defect and safety issue, not a "feature". But what do I know? I've never had a swollen battery before. I was tired and starting to get pissed at the guy for, what seemed to me, feeding me bullshit. I left in a huff and went to get something to eat.
Came back 20 mins later to apologies to the guy. I told him I was out of line and you are just doing what you're trained to do. He thanked me for being a "standup guy" for coming back and apologizing. I asked him how much a new one was and if they had any in stock. I already knew they were $129, but hoping for a possible discount. Hehehe...but I really had no intention of buying one knowing I can get one for $99 from Macsales.com. I was fully prepared to do so mind you.
After a minute, he came back with a new battery and proceeded to open it to "make sure" he had the right one. I told him I wasn't going to buy one right now. He took my old swollen one and just gave me a new one and said "Look, it was very nice of you to come back to apologies. Working here for four years, no one has ever done that. Take this new one and have a good day."
Needless to say, I was blown away by the gesture. Now I have a new battery.
CN: Swollen battery, became irate at BS being thrown at me, left pissed, came back, apologised to the guy, genius guy thanked me for doing so, gave me a free one.
The genius guy gave me some line about how that's a "feature" of this particular battery where it swells up to let people know it's time to replace it. Never heard of it before. Pretty much called BS on the whole thing. Told them I believe this is a defect and safety issue, not a "feature". But what do I know? I've never had a swollen battery before. I was tired and starting to get pissed at the guy for, what seemed to me, feeding me bullshit. I left in a huff and went to get something to eat.
Came back 20 mins later to apologies to the guy. I told him I was out of line and you are just doing what you're trained to do. He thanked me for being a "standup guy" for coming back and apologizing. I asked him how much a new one was and if they had any in stock. I already knew they were $129, but hoping for a possible discount. Hehehe...but I really had no intention of buying one knowing I can get one for $99 from Macsales.com. I was fully prepared to do so mind you.
After a minute, he came back with a new battery and proceeded to open it to "make sure" he had the right one. I told him I wasn't going to buy one right now. He took my old swollen one and just gave me a new one and said "Look, it was very nice of you to come back to apologies. Working here for four years, no one has ever done that. Take this new one and have a good day."
Needless to say, I was blown away by the gesture. Now I have a new battery.
CN: Swollen battery, became irate at BS being thrown at me, left pissed, came back, apologised to the guy, genius guy thanked me for doing so, gave me a free one.
