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Having problems with local dealership......

yeah, but like you said there "working there way around it".....um no there not they have not even touched it since i brought it back


this isnt about the repair for me its about the TIME IT TAKES to get back on a comeback, like i said SHIT HAPPENS mis-diag happens, but the time its taking to even start on this comeback is a little to ridiculous coming from a dealer background its almost mandatory you get right back on a comeback , i thought they would get on it sooner than damn near a month


THIS HAS nothing to do with repairing or mis diagnoising, its about taking care of your customer and not just letting the bike sit for 3wks , sure u could be slammed with work but you can NOT just put a customer on the back burner after 500$ is spent already first week is fine, second week is ok whats going on, THIRD week? its like dude wtf is going on why cant you start it
 
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now im just waiting on budbandit to tell me to stop using the $$$ SIGN incorrectly lol
 
Don't get me wrong, I'm not saying they shouldn't take care of it and you've already been in and out and should be in the front of the line. No work should ever be moved to the back of the line for a "refix". But with staff changing (I'm not 100% they did have some turn over or not, but I've seen some new faces and some missing faces so I'm assuming) problems can happen.

All I'm saying is give them a chance to make it right before saying they are screwing you. :thumbup I've never known any of the dealerships (HD included) to intentionally screw anyone. You simply can't do that in small towns and stay in business.
 
yeah it was my fault for the thread title, i would change it but i cant
 
Damn, I'm in need of a new shop after Yamaha of Napa went under...was thinking Mach 1, but my brother had a problem JUST like this earlier in the year with them.....

:confused
 
damn this aint sounding good, what exactly happen? did it end up getting fixed?
 
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norcalkeith said:
Damn, I'm in need of a new shop after Yamaha of Napa went under...was thinking Mach 1, but my brother had a problem JUST like this earlier in the year with them.....

:confused
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In our dealings with them, Mach 1 has been nothing but great to me and my husband (and our bikes, of course). Good work done, good customer service, fair prices.

When they were replacing our tires in preparation for our Alaska trip, Jeff even gave me his card and said we could call him anytime, at any point on the trip, if we needed any parts, and he'd get them for us (even though they don't sell Suzukis) and ship them to us.
 
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called today end of the work day, i said "hey i was told last week that the end of the week you would have my bike torn apart whats going on with it"

got put on hold for a couple min


AND WHAT DO YOU KNOW? the guy has not even touched it

he told me "sorry, he has not touched it yet we will give you a call before 10am tomorrow its our number 1 priority for tomorrow"


i dont even feel like arguing with him, i just said ok and hanged up, u guys that have had good experiences with mach 1 are pretty lucky


this is gonna be the third time they told me there working on it and not come thru maybe 3 times is a charm????

first time the service writer said "he will have it ripped apart by saturday" that didnt happen

second time i actually talked to the tech working on my r1 and he said "i'll have it torn apart by end of week" THAT didnt happen

now today? its number 1 priority for tomorrow.............lets see about that im not gonna call tomorrow and just wait
 
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I'd go get the bike and do it yourself if you want a sense of urgency.

Otherwise you'll have to wait like everyone else I suppose.

Chris707 said:
called today end of the work day, i said "hey i was told last week that the end of the week you would have my bike torn apart whats going on with it"

got put on hold for a couple min


AND WHAT DO YOU KNOW? the guy has not even touched it

he told me "sorry, he has not touched it yet we will give you a call before 10am tomorrow its our number 1 priority for tomorrow"


i dont even feel like arguing with him, i just said ok and hanged up, u guys that have had good experiences with mach 1 are pretty lucky


this is gonna be the third time they told me there working on it and not come thru maybe 3 times is a charm????

first time the service writer said "he will have it ripped apart by saturday" that didnt happen

second time i actually talked to the tech working on my r1 and he said "i'll have it torn apart by end of week" THAT didnt happen

now today? its number 1 priority for tomorrow.............lets see about that im not gonna call tomorrow and just wait
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Well for one, professional or not during these hard economic times every customer should be treated like a king, their loss. :rolleyes
 
Ironbutt said:
I'd go get the bike and do it yourself if you want a sense of urgency.

Otherwise you'll have to wait like everyone else I suppose.
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yeah but have you read my whole story?

YOUR NOT SUPPOSE to wait when you paid 500$ and the repair wasnt right...i dropped the bike off because that 500$ repair didnt fix my oil leak THEY made it worse, "comebacks " or "Revisits" are suppose to be number 1 priority to show the customer you stand by your work and for "customer satisfaction"


its been WEEKS and they have not even touched my bike , after paying 500 bucks and them not working on it, just shows right there they dont want to get back on it/they dont take pride in there work


we will see tomorrow if its just more BS tactics to lag on my bike he said by 10am tomorrow i will get a call
 
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Chris707 said:
yeah but have you read my whole story?

YOUR NOT SUPPOSE to wait when you paid 500$ and the repair wasnt right...i dropped the bike off because that 500$ repair didnt fix my oil leak THEY made it worse, "comebacks " or "Revisits" are suppose to be number 1 priority to show the customer you stand by your work and for "customer satisfaction"


its been WEEKS and they have not even touched my bike , after paying 500 bucks and them not working on it, just shows right there they dont want to get back on it/they dont take pride in there work


we will see tomorrow if its just more BS tactics to lag on my bike he said by 10am tomorrow i will get a call
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You need to go into the store and speak directly to the supervisor, tell them exactly how you feel and that you are very unsatisfied with the service you have been receiving. Let them know you are angry!
 
will do , he said its priority now so if nothing heard tomorrow going there after i get off work.
 
Yep.. read the whole thing. and I still can't figure out why it sprung a leak. I'd imagine there's a water/oil cooler gizmo on the front half of the engine integrated with the oil filter housing that's leaking. But who knows..

If I were you I'd calm down and think about this logically. That would include my getting a manual by whatever means necessary and figuring out what needs to be done and what parts are involved and what they cost. Then decide if you can do it yourself. If you cannot, then figure out who can.

That's all there is to it. Leave your emotion and entitlement out of this.

If you decide that you cannot do it. Leave it there or bring it somewhere else.

If you decide to leave it there. Be nice. That's how you do it, that's how it used to be done. Either way, you can't do it yourself so you might as well make nice nice with whomever is doing it.

I can't blame you for being upset but... I know when I get upset in these situations and I've been on both sides of the fence. It's my ego getting in the way of good logic. Get it fixed? bottom line? How? Answer the 'how'. There is no emotion needed or necessary, you're just wasting energy.










Chris707 said:
yeah but have you read my whole story?

YOUR NOT SUPPOSE to wait when you paid 500$ and the repair wasnt right...i dropped the bike off because that 500$ repair didnt fix my oil leak THEY made it worse, "comebacks " or "Revisits" are suppose to be number 1 priority to show the customer you stand by your work and for "customer satisfaction"


its been WEEKS and they have not even touched my bike , after paying 500 bucks and them not working on it, just shows right there they dont want to get back on it/they dont take pride in there work


we will see tomorrow if its just more BS tactics to lag on my bike he said by 10am tomorrow i will get a call
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The sad truth is the OP has a right to be pissed. He paid to have a problem fixed and it was not fixed and when he brought it back they put him at the end of the line so they could take paying customers instead or spending free time on his bike.

With today's market this is just bad business. To me there is nothing more important than good customer service. I will drive 50 miles out of my way for it anytime. If this was me not only would I never take my bike back but I would tell everyone in my local biking community about my experience. Not only do they lose my business they would potentially lose more. That's simply the way it works.

The OP is right to be pissed. There is simply no excuse for a month of waiting because they failed to fix the issue the first....oh sorry.....second time.
 
Bravnik said:
The sad truth is the OP has a right to be pissed. The OP is right to be pissed. There is simply no excuse for a month of waiting because they failed to fix the issue the first....oh sorry.....second time.
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Agree.

Sounds like the OP has been really, really patient on this and he's getting dicked around. That's just bad.
 
I'm sure I'd be pretty pissed by now.
The fact that it's a non-paying job (internal repair) they will do all their customer pay work first, and first, and first.......
It's back burner material until they've got the free time. NOT good customer relations in my book.

I know my local dealer (Shameless plug :blush Faultline H-D, aka Fremont Cycle Center back in the day...)would never do this to their customers.

Here's hoping Mach1 steps up............

My :2cents


:loco Mark :loco
 
The end result of this thread already has potential future customers riding upon it, (me) should be interesting to see what happens tomorrow.

So far, Mach 1's getting a :thumbdown - only being saved so far by Janna's praise.
 
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