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This is why brick and mortar is dying

You went to Sears...first mistake. I can count at least five other places that are open today that sell shopvacs. Many of which that have self checkout. :twofinger
 
Before walking out, should of checked the Men's room in the basement. Its a real Tea Bagging experience.
 
:laughing
 

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We got a free dinner at Applebee's last night after waiting well over an hour before getting anything other than water and onion rings. :laughing
 
you didn't want to wait 15-30 minutes, so you're going to take more effort to wait even longer. seems you got impatient/irritated and walked out; but walking out is not the rational thing to do.

you could have found a manager to get a cashier or have the manager check you out.

i know target will check out any items at any register. eg . can checkout groceries at the electronics register. technically speaking there's no reason an item should be tied to a particular cash register since all transactions go to the same database. i bet if you asked nicely and with a little convincing you could have had the cashier try to check you out; it probably would have worked.
 
Damn Wazzo you totally blew the chance to play sears employee, go behind the empty counter and see if there is a name tag left behind, than wonder around sears helping customers until a supervisor notices you and has a talk with you about your performance.
 
Baffling to see the responses that defend Sears. If they're understaffed, fine, but how hard is it to leave a little note that says "back in 5"??
 
It's managements job to staff the floor to serve the customers, simple and established business practice. The store was open but with both management and floor employee's that don't know where the money comes from to pay their wages.

I'd walk out. and go to a store, that hired workers that leave such a great impression on a customer..the customer wants to come back.
 
As a rebuttal to the OP, online / mail-order can go horribly sideways also.

A well known US garment manufacturer recently botched a repair order of mine, ultimately to the tune of comping me 100% of the cost of the job.

Bad service or good customer service? Both?
 
That sounds annoying. If the store is open, even with a skeleton crew, they should have had someone to ring him up. Seems really simple.
 
sfcootz said:
That sounds annoying. If the store is open, even with a skeleton crew, they should have had someone to ring him up. Seems really simple.
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This


I went into a local pet store. Had one uninterested employee chatting with her friend about non-pet related topics and taking her sweet time ringing her up.

Manager came over and rang up someone he had been helping on the floor, when he finished, looked at me waiting, and put the closed sign back up on his register.

I put the box down right in the middle of the floor, and walked out thanking said manager for giving me a reason to spend my money elsewhere.

"Whatever"
 
The stores are simply responding to your wishes.

You think that the lowest price trumps everything, so stores cut back in order to lessen their overhead so they can lower their prices. In turn, they have fewer quality people to wait on you. Customer service suffers as a result. How is this a surprise to you? You wanted it. You got it.

Can you buy it cheaper on the internet? Most likely, but that low price can backfire on you. You fail to even acknowledge that web vendors can open the gates of hell on you if things go bad. And they do go bad sometimes.
 
Oh wah. Poor customer service is typically a result of poor management more than cut backs. If there were tons of people and lots of waiting, that'd be different.
 
wazzuFreddo said:
...Nobody is at the checkout, I wait a few but see an empty check stand and wander over.

"That has to be paid for in tools."
"There is nobody over there."

Pages tool person, I walk back, nobody there...|
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ALANRIDER7 said:
The stores are simply responding to your wishes.

You think that the lowest price trumps everything, so stores cut back in order to lessen their overhead so they can lower their prices. In turn, they have fewer quality people to wait on you. Customer service suffers as a result. How is this a surprise to you? You wanted it. You got it.
Click to expand...
That wasn't due to staff cutbacks, that was simply a lazy and/or poorly managed employee.

I've worked retail, and there is no excuse for that behavior.
 
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