Ron Bullard
New member
I'd be more of a fan if they weren't such a showcase of BILT products. As far as the eye can see. It's like the Walmart of the moto world.
I do shop there occasionally, but reluctantly, mostly due to the service. As an MSF ridercoach, I receive a decent discount at CycleGear that varies on the product purchased. Basic Rider Course grads receive a one-time 15% discount with their completion card. Each time I go in, and I bring out my RiderCoach card, the counter person immediately goes into a spiel about the discount being one-time, and only 15%, so I should make the most of my discount... then I tell them that I'm a RiderCoach, and that I should receive a different disount.
Every single f%^#&ing time, at each of the three CycleGear outlets I go to, they either A.) don't know what a "Ride Instructor People" person is, or B.) can't find my RiderCoach number in the computer so they have to ask me what store I originally signed up at, then call that store to verify, or C.) can't find my RiderCoach number period so I'll "need to come in when the manager is here, but he won't be here until Thursday so you'll have to do it then". Well if I wanted to drive twenty-odd miles on Thursday to talk with your manager, just so I could receive a few % off, would I be here now? I don't expect them to enjoy selling me their products at discounted prices, but at least have enough knowledge to operate the computer sufficiently for a paying customer. Those boneheads don't realize that I tell between 80-90 new riders each month that they'll receive a one-time 15% discount at CycleGear, thereby helping them to sell more product to new riders. As-is, they only seemed concerned about selling FOX or Metal Mulisha t-shirts.
I do shop there occasionally, but reluctantly, mostly due to the service. As an MSF ridercoach, I receive a decent discount at CycleGear that varies on the product purchased. Basic Rider Course grads receive a one-time 15% discount with their completion card. Each time I go in, and I bring out my RiderCoach card, the counter person immediately goes into a spiel about the discount being one-time, and only 15%, so I should make the most of my discount... then I tell them that I'm a RiderCoach, and that I should receive a different disount.
Every single f%^#&ing time, at each of the three CycleGear outlets I go to, they either A.) don't know what a "Ride Instructor People" person is, or B.) can't find my RiderCoach number in the computer so they have to ask me what store I originally signed up at, then call that store to verify, or C.) can't find my RiderCoach number period so I'll "need to come in when the manager is here, but he won't be here until Thursday so you'll have to do it then". Well if I wanted to drive twenty-odd miles on Thursday to talk with your manager, just so I could receive a few % off, would I be here now? I don't expect them to enjoy selling me their products at discounted prices, but at least have enough knowledge to operate the computer sufficiently for a paying customer. Those boneheads don't realize that I tell between 80-90 new riders each month that they'll receive a one-time 15% discount at CycleGear, thereby helping them to sell more product to new riders. As-is, they only seemed concerned about selling FOX or Metal Mulisha t-shirts.
