dainese new axial race boots problem
I was intrigued about the Axial boots, however a acquaintance had a problem with the sole wearing through near the toe area. When this was brought to the attention of Dianese, he was told "too bad, so sad, you abused them and it's not warrantied". The boots were used for about 6 months, and I'm sure they were not used to practice drills or run a marathon.
I'm not inclined to leave the brand I'm using now if Dainese makes a less durable product, and then also wiggles out of the warranty. I hope that this was a anomaly and not the norm.
This is kind of a long post, so I am not sure who will read it but I think this info is important for folks to know my latest experience with Dainese.
I am the one who had the issue with the latest Dainese New Axial boot. You know the one like Rossi wears, only black. Everything went down like Sonny mentioned, but I will give some specifics.
I bought the boots ~6 months ago....iirc. Up to the time that I took the boots back to the dainese store to bring the boots to their attention, I used the boots for two race weekends and about 5 trackdays. For the sake of argument, I am calling this about 10 trackdays worth of use. I did not use the boots any different than I have used boots in the past other then I just used them at the track and not on the street....otherwise, pushing my RS125 to the hot pit while it warmed up and some walking around in the pits(not excessive). I may or may not walk different than other folks but have not had issues with other boots I used in previous seasons(oxtar & puma).
So, as I mentioned....I brought the boots back to the D-Store here in SF(where I bought them). The specific issue with the boots revolves around the sole wearing out at the toe. In this case the right toe around the area of the big toe at the interface between the sole and the leather wore fairly rapidly. Rapidly to the point to where it started wearing into the leather and started exposing the underlying internals. The sole is only about 1/4 thick and does not wrap around the toe at all. It is important to note that the boots do not have anything protecting this part of the toe from wear either.....on the side of the little toes, we have the metal slider......but on the side of the big toe, there is only leather.....where alot of boots these days have rubber that comes up from teh rubber sole of the boot to protect from this exact type of issue, I imagine.
I was a bit taken back with the response that I got when I asked that the boots be replaced. They were not very receptive to my point of view that the boots should not have worn out in the very short time that I owned them. The manager said that they would_not/could_not do that and took two pics and said they would have someone else at dainese evaluate the photos, but let me know not to expect much. That was over three weeks ago and I have yet to hear back from them. I felt let down, and a little bit angry as well since I feel that I am being taken advantage of. These boots are not cheap and I will admit, a bit overpriced...upwards toward $500 out the door. Yeah, I went overboard buying the boots......I have justified paying the prices dainese asks because they claim to be top notch. BTW, in the relatively short period of three years that I have been riding, I have spent > $4k worth of dainese...probably closer to $5k and still have most of the gear. I only say this to suggest that I have been a loyal dainese customer.
This situation is causing me to seriously reevaluate buying dainese in the future....a crossroads, if you will. The bottom line is that I don't feel that this should happen to a pair of $500 pair of boots in half of a season and if it does, I expect they make it right. I have thought of dainese to be a brand of Italian quality & style which justified carrying a high price point. I am still hanging on to the hope that dainese will make this right.