What a fucking shambles.
So, I ordered Photoshop CS5 upgrade, as we already have the CS4 Master Suite - which cost us around $2500.
I even ordered the boxed version, as I like having an actual disk and box with serial number.
Went to install it.
"You have no qualifying products on your system"
WTF????
I input the serial number from the CS4 Master Suite. No joy.
"Please contact support"
Click.
"Please install the Adobe Online Support Application"
Fuck, really?
OK.
Download. Crash.
Fucking great.
Start again.
This time it suggests I look online for my serial numbers. I knew that we'd done that (a rare time we actually registered a product). So, I log in.
"View registered products"
Click.
"You have no registered products at this time"
WTF? That can't be right, I remember doing it.
"Register a new product"
Ok, click.
Enter serial number.
"This product has already been registered"
FUCK.
ME.
Fuck this, call them. Spend 10 minutes finding a number.
Get some woman with the most bizarre southern accent I've ever heard, who cannot obviously, understand anything like a British accent, no matter how thinly I laid it on.
Turns out, you can't upgrade invidivual components from the Master Suite, only the WHOLE FUCKING THING.
The REALLY fucking annoying thing is, originally we were only going to get Photoshop and Dreamweaver, and were considering Premiere. We were talked into getting the Master Suite by the sales rep, as it was barely more than the individual prices, and we were assured we could upgrade components in future. What shite.
And on the sales page for Photoshop, it only says, 'Qualifying upgrade products, Photoshop CS3 and CS4', nowhere does it say, 'except when purchase as part of the Master Suite.'
Cocksucking assmonkeys.
To add insult to injury, when I was transferred to the refund department, the stupid bint cut me off.
Fuck I'm annoyed. You spend MORE money and you have LESS options to upgrade, AND the sales rep lied about it when we made the original purchase.
And of course there's no actual email to send this clusterfuck of an experience to customer service, I'll have to mail the stupid bastards. Or maybe I should just go there in person. Fucking ridiculous.
