Yeah the normal process is to submit a request and then they say up to 2 business days, but I submitted one on the 16th and one on the 18th, so it was time to start hassling them. Chat was super annoying and circular, so you get a number from chat, then call the number, which gives you a link to chat. I fiiiiinally got a hold of a nice dude that put in the work. It was over an hour on the phone, like 75min or so. Eventually they created a case, so now it's 5-7 business days....hopefully.

