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TILT customs group buy/FREE trackday

FXCLM5 said:
i cant get ahold of him either, he emailed me last week, then hasnt responded to my emails or phone calls.... :thumbdown
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Same scenario here, he has emailed me twice in last month but I haven't been able to talk to him on phone. I was in Morgan Hill all day yesterday, called him numerous times and left voicemail too but no luck getting a hold of Dan.
 
I've not received any communication from Daniel since his mass email. I've made at least 2 attempts at contact every week via email, cell, or text message. Very frustrating.
 
Well, this group buy suit situation has been extremely trying on my patience. I finally received resolution on a suit that I ordered and was never created correctly after a long wait and constant chasing after Daniel for an update. I have posted a full review here: http://www.bayarearidersforum.com/forums/showthread.php?p=5433510#post5433510.

Long story short: I paid for deposit August 9th, suit didn’t arrive for September 15th track day as it stated in the post. I received the suit October 15th and it was made completely wrong. I finally got my Paypal refund on November 13th. This entire experience has been painful with me having to constantly chase Daniel for a response, as many others have had to do. I’m simply relieved now to be done with Tilt. Now I can happily go buy an off-the-rack suit that might not fit as well as a custom one, but one that will actually be more effective because, well, it’ll actually be made and not simply in progress indefinitely.
 
I have called him repeatedly in the last week. I'm pretty much calling it a loss at this point, and giving up any real hope of ever getting my suit. I'm not going to initiate any sort of action against Dan, though, because for all I know he's been hit by a truck or something similarly not-his-fault, and I'd like to give him the benefit of the doubt.

Disappointing as hell, though.
 
Dr. Evil said:
I have called him repeatedly in the last week. I'm pretty much calling it a loss at this point, and giving up any real hope of ever getting my suit. I'm not going to initiate any sort of action against Dan, though, because for all I know he's been hit by a truck or something similarly not-his-fault, and I'd like to give him the benefit of the doubt.

Disappointing as hell, though.
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Sooo your not going to ask for a refund? I got a suit through the group buy too, but the first one was made incorrectly so I can't/won't wear it. I've been working with him for months but it has been pretty frustrating getting any definite answers from him or any kind of response. I'm wondering how long I should continue to wait until i request a refund .............
 
I can't very well ask for a refund if I can't get in contact with the guy, which is the problem. I haven't even gotten the damn first suit yet, let alone tried it on...
 
I'd say just keep trying to contact him and don't give up. Daniel needs to get the point that it's not okay to just ignore people when we've paid money for a product that he has yet to provide.

There is a way to get a refund if you can't get any contact from him, but it unfortunately it requires legal action. Small claims court is a cheap and easy way to go, and as much as I personally hate all the lawsuits that go on in the US, this is a matter of principle. A business cannot simply take a customer's money and ignore him/her.

However, since you've yet to even receive the inital suit, I'm sure Daniel would prefer working to expedite your order rather than to lose out on all potential profit.

Good luck.
 
Wow. Pretty disappointing news as of late. Here I thought I had it bad not having received my gloves and back protector yet.

I'm really curious to read Daniel's account of this whole thing, and hopefully things find a way of working themselves out for everybody.
 
great, with the restore of barf some posts were lost :mad

I'm still pissed as all get go, has anyone heard from this guy yet???
 
absence

Dr. Evil said:
I can't very well ask for a refund if I can't get in contact with the guy, which is the problem. I haven't even gotten the damn first suit yet, let alone tried it on...
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I don't think you need to be "able" to get in touch with the guy but PROVE you tried to get hold of him and then take him to court. If he doesn't show then I think you win automatically. Check but I think that's how it works.
 
akacastle said:
I don't think you need to be "able" to get in touch with the guy but PROVE you tried to get hold of him and then take him to court. If he doesn't show then I think you win automatically. Check but I think that's how it works.
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yeah, and then how do you collect on the judgement :confused If you can't get a hold of him to answer to the whereabouts of the goods......then how do you get a hold of him to pay up?
 
F4iChic said:
yeah, and then how do you collect on the judgement :confused If you can't get a hold of him to answer to the whereabouts of the goods......then how do you get a hold of him to pay up?
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Some info from the Small Claims Court website http://www.scselfservice.org/small/defend/deftxt.htm --

Defendant: I've Been Sued, What Do I Do Now?

Never ignore an order to go to Court. Go, even if you think the case is wrong, unfair, or has no basis. If you don't go to court when you’re supposed to:

* The court can decide the case without you.
* You can lose the suit by default.
* The court can make a default judgment against you, without you being there and without the judge ever hearing your side of the story.
* The person who wins, called the judgment creditor can legally take your money or property and maybe part of the money you make to pay the judgment.
* The judgment can show up on your credit record.
* If you have a license to do your job, the judgment can go on the record of the agency that gives you your license.


I'm pretty sure that if a lawsuit is filed against Tilt, Daniel would show up rather than risk the above over $350. I would trust that the court could arrange a way to get the settlement money. It's not something that someone can just ignore.
 
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sidewazzz said:
why no just drop by his house?
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When I was pursuing my resolution from Daniel, this thought fleetingly occurred to me. However, why should a customer have to drive all the way to Morgan Hill just to get an update? If someone's waiting for his/her suit, then what exactly would Daniel say? That it's not there?

In the end, the final resolution would likely have to take place later and the customer would be in the same shitty situation -- trying to contact the business for resolution.
 
snafubear said:
When I was pursuing my resolution from Daniel, this thought fleetingly occurred to me. However, why should a customer have to drive all the way to Morgan Hill just to get an update? If someone's waiting for his/her suit, then what exactly would Daniel say? That it's not there?

In the end, the final resolution would likely have to take place later and the customer would be in the same shitty situation -- trying to contact the business for resolution.
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While I do see your point... it's only a 15-20 min drive from SJ. If it was me, I would have been knocking on his door already.
 
sidewazzz said:
While I do see your point... it's only a 15-20 min drive from SJ. If it was me, I would have been knocking on his door already.
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True, it's not that long of a drive. But after having to call and email a guy several times a week for quite a while, I felt stalker-ish enough. I can't imagine waiting outside a guy's house, pursuing resolution. And if he's not home? That just sucks and you're stuck waiting. Daniel has some sort of non-9 to 5 work schedule so it's hard to say when he'd be home. Or if you're trying to get a refund and he refuses? What are you going to do, get into a massive argument with him with his kids there?

I guess it could be an effective method depending on the person, but in the event that I had to go to court, I didn't want to have to explain to the judge that I was harassing Daniel at his residence.
 
snafubear said:
True, it's not that long of a drive. But after having to call and email a guy several times a week for quite a while, I felt stalker-ish enough. I can't imagine waiting outside a guy's house, pursuing resolution. And if he's not home? That just sucks and you're stuck waiting. Daniel has some sort of non-9 to 5 work schedule so it's hard to say when he'd be home. Or if you're trying to get a refund and he refuses? What are you going to do, get into a massive argument with him with his kids there?

I guess it could be an effective method depending on the person, but in the event that I had to go to court, I didn't want to have to explain to the judge that I was harassing Daniel at his residence.
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If that's the point of his Biz your not stalking/ harassing him.

Anyways good luck to those that have been left in the dark.
 
He works graveyard in Mtn View, but his work days seem random b/c he always tells me he may or may not be at work and to call him to check.............

So it looks like there are quite a few ppl on this board and perhaps other forums too who are having issues. For anyone considering small claims court, maybe you can compile a list of other customers who having similar issues to help with your case.....
 
court takes care of this

F4iChic said:
yeah, and then how do you collect on the judgement :confused If you can't get a hold of him to answer to the whereabouts of the goods......then how do you get a hold of him to pay up?
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Garnish his wages I believe is the first way they do this, but again check, I'm not a lawyer.
 
you kids think it is so easy to do small claims :rofl

anyhoo, I heard from Daniel this morning, he responded to an email I sent, oh, last week, saying that he was waiting to hear back from this side on what to do with the leathers (we inquired about having them shipped) and he is surprised that we thought he was scamming us (or whatever word)

I told him to answer his phone cos there are a few unhappy people here on barf, and he needs to take care of business. Hopefully everything will work out and everybody gets their stuff
 
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